COVID-19 & The 20/21 Ski Season – What Members Need To Know

Due to the fluidity of the pandemic in Southern Ontario and across the country, these outlined operational procedures are subject to change at any time.


Policies Updated: 11/12/2020

Health Screening/Contact Tracing
All members, guests, staff and volunteers will need to complete a health screening prior to arriving at the Club. We will be using an app that is very user friendly to make the process as easy and efficient as possible. It will be used daily to help monitor the flow of members. A link to download the app will be emailed directly to all Senior Members prior to the start of the season.

Parking
All members will be parking in the upper (main) parking lot. The lot will be reconfigured this season with an access gate located in the middle of the island close to the Winter Activities Center.  Staff that are also members, will park in the lower lot at the start of their shift or be dropped off there.

Access to the Club
All members are asked to enter the Club through the access point in the middle island.  Please present your mobile device with your health screening result for you (and your children if applicable) to the staff member stationed there.  This will provide us with the health information and contact tracing that we are required to gather by our Public Health Unit. Guest sign-ins will be limited this season, advanced reservation is required. We will not be doing any day of ticket sales.

For those Members with chalets at the top and bottom of the hill
With ski-in, ski-out access, your member badge will be colour coded and we ask that you present your health screening App to the lift operator at Low’s Chair prior to your first ride up.

Locker Rooms
The Locker rooms will not be open for changing. As of Monday December 14thm Wellington Dufferin County will be upgraded to a Red code. Under Red, we are restricted to 10 people in a building.  A Ski Valet storage will be available. Your skis. poles and boards will be stored in your lockers by a staff member.  Equipment pick up will be at the double doors closest to the WAC and drop off will be at the double doors on the hill side of the building. Member access to this building will be restricted to washroom access only. There will be no direct member access to a locker.  We ask for your patience and cooperation as this will be a high traffic area. Please use your vehicle as your day lodge for changing and bag storage. Boots, helmets and coats can not be stored in the locker room. If you no longer want to use the locker room as a ski/snowboard storage area please contact Administration to discuss a Credit on your House Account.

Winter Activity Center (WAC)
To ensure a one-way traffic flow, entry to the WAC will be from the double doors on the parking lot side of the building and exiting will be through the doors on the hill side. There will be limited capacity in this area, so please follow the directions of the WAC staff.  We will be offering a contactless transaction tuning service for members with lockers that can book skis to be tuned during the week.  Your skis will be tuned and ready to go for the next weekend.

Access to the family washrooms in the WAC will be from the hill side single door only. If there is already a family waiting inside the room for access to the washrooms, please wait outside so that physical distancing can be maintained.

Cashless Transactions
In an effort to minimize physical contact among staff and guests, we will be no longer accepting cash for transactions at the Club. Going forward, transactions can be made by member account, debit, or credit card (Visa and MasterCard. We ask that you activate your House Account for you and your family. This is a great way for us to speed up service while getting you to where you need to go.

Club House Usage
Indoor capacity is limited to a maximum of 10 people in the Main Chalet at any time. Access to the Main Chalet is available for washroom usage and emergencies only. The double doors at the front of the Main Chalet are the designated access point into and out of the building. Additional outdoor portable washrooms will be located around the Clubhouse, at Chili Shack, beside the Race Centre as well as my Summit Chair and at the top of Low’s Chair.

Member Badges
We will be distributing badges and lanyards at the Club in a contactless way as possible.  Please ensure that you have filled out your online waiver (for you and your children (if under 18 years of age) prior to picking up your badges. Prior to opening for the season, badges can be picked up from the Administration offices Monday to Friday between the hours of 9:00 am and 4:00 pm. Opening day and moving forward, badge pick up will be from the Badge Tent located in front of the Administration offices between the hours of 8:00 am and 3:00 pm.

Directional and Distancing Signage and Floor Stickers
Please follow all directional and distancing signage in all buildings and outside queues. It has been designed to keep our family pods comfortably distanced.

Food Service and Bar Options
While the Club will not be able to offer any indoor food service under the current Red code; we have some created some unique outdoor areas for everyone to enjoy this season:

– The new “ski-thru” Slopeside Café is located on the side of the Main Chalet directly across from the WAC.

– The new Heritage Café is located on the parking lot side of the Main Chalet.

– T-Dogs will be opening at the top of Devil’s Staircase offering hot dogs, cold drinks and hot chocolate

– The Hearth Room will be open for seated service on the upper deck. This deck is accessible only by the newly renovated outside staircase.

-Hearth Room curb-side pick! The Club will be releasing details soon on our new F&B app that will allow you to order from the Hearth Room Menu (and Bar!) right on phone and pick up at one of new Main Chalet cafés.

– Chili Shack will remain open for service

– Around the Main Chalet and down at the Chili Shack we have purchased additional picnic tables and fire pits

Visiting Racers
We will not be hosting racers from other clubs or league races on weekends this season.

Kids Zone
Unfortunately, under current Orange level Public Health restrictions Kidz Zone will be closed for the 2020-2021 season.

Masks/Face Shields
Masks must be worn in all inside spaces, outside line ups, on lifts or anytime a distance of 2 meters (6 feet) cannot be maintained. If you are unable to wear a mask for medical reasons, you are required to contact the Club prior to your visit. A face shield will then be mandatory.

Lift Lines
Lift line corals will be modified in order to respect physical distancing requirements. Please follow lift staff directions in regard to capacity restrictions. Signage will be present but adhering to the family bubble guidelines is important. Please make sure your member badge is easily visible.


While this season will certainly look different from those in the past, and some of the necessary measures we have taken may be inconvenient, we ask for your patience and cooperation.  We will do our very best to not only keep you and your family safe, but provide you with an exceptional 2020/2021 season.